If your products aren’t syncing to your WooCommerce store, there could be several reasons. Below are the most common causes and how to resolve them.
1. Sync fails due to a large number of products
If you're syncing a large number of products or variants at once, WordPress may stop the process due to its Maximum Execution Time limit.
What you can do:
- Try publishing smaller batches of variants. For example, create one product per color instead of grouping them all together.
- Increase the Maximum Execution Time in your WordPress settings. There are many guides available online for adjusting this via .htaccess, php.ini, or WordPress plugins.
2. Attribute mismatch between Spreadconnect and WooCommerce
When syncing products with multiple variants (like different colors or sizes), it's essential that your product attributes are identical in both:
- Your WooCommerce store (Products > Attributes)
- The Integrations settings page in your Spreadconnect dashboard: admin.spreadconnect.app
Even slight differences in naming or formatting can prevent successful synchronization.
3. Image retrieval is blocked by hosting provider
In some cases, product image syncing can fail due to issues with your hosting provider.
Why does this happen?
- Some hosting providers use network configurations or Autonomous System Numbers (ASNs) that Spreadconnect classifies as untrusted.
- These providers can impact performance and increase operating costs, which is why we block certain requests.
What you can do:
- Contact our Support Team
- We may be able to manually unblock a specific ASN or create a custom exception for your case.
4. Sync works inconsistently across products or days
If synchronization works for some products but not others, or if the process is unusually slow on certain days, the issue is likely related to low-performance hosting plans.
Why this happens:
- Shared or low-cost hosting plans often provide limited server resources.
- This can lead to inconsistent performance, causing timeouts or delays in the sync process.
What you can do:
- Upgrade to a higher-tier hosting plan with better performance.
- Consult your hosting provider for recommendations on improving your server setup for plugin-based integrations like Spreadconnect.
If you still encounter problems, please get in touch with our support team.