Below you can find a list of the most common reasons why a resale certificate was rejected.
| EXPIRED_DOCUMENT_SUBMITTED | The document provided is already expired. |
| INVALID DOCUMENT | The documentation provided is not an exemption certificate. |
| INVALID EXEMPTION REASON | Reason for exemption missing or not consistent with certificate information. |
| INVALID PURCHASER | Purchaser information is missing or incorrect. |
| INVALID SELLER | Seller information is missing or incorrect. |
| INVALID STATE ID | Missing or invalid tax id number. |
| JURISDICTION_FORM_NOT_ APPLICABLE_FOR_STATE |
The submitted multi-jurisdiction form does not apply for this state(s). |
| MISSING_ADDITIONAL_DOCUMENTS | Additional required documents are missing. |
| NO CUSTOMER NUMBER | No customer number was provided. |
| NO DESCRIPTION | The certificate is missing the required description fields. |
| NO STATE LISTED | The certificate does not identify a state. |
| NOT DATED | The certificate does not contain a signed date. |
| NOT SIGNED |
The certificate does not contain a signature.
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Important: The most common reason for certificate rejection is a mismatch between the address or company name on your certificate and the details listed in your Tax Profile Information. If your certificate information doesn't match, you can update your Tax Profile at any time to ensure consistency.