How do I report a technical problem?

If you encounter a technical issue while using Spreadconnect, follow these steps to ensure our team can assist you promptly:

How to Contact Us

• In-App Contact: Use the Contact Us feature within the Spreadconnect app for the fastest response.

• Email or Website Contact: You can also email us or use the contact form directly on our Help Center.

Gather General Information

1. Spreadconnect Business ID

   • You can find this in your Account Settings.

2. Registered Email Address

   • If you’re contacting us from a different email, include the one associated with your Spreadconnect account.

   • Note: If you use the Contact Us option within the Spreadconnect app, this information is automatically included.

3. Store URL

   • Provide your store URL so we can verify how the issue appears on your live site.

4. Browser Details

   • Specify the browser you’re using to access your store (e.g., Chrome, Firefox, Safari).

5. Visual Evidence

   • Include screenshots or a screen recording clearly showing the problem.

   • You can use free tools like Loom, CamStudio, or Free Screen Video Recorder to create recordings easily.

Special Case - Product Publishing Issues

If your issue involves publishing products, include these additional details:

1. Provide Error Code
   • If syncing your product to your store fails, an error notification with a code will appear. Please include this code in your inquiry to customer service, as it will help us identify the issue quickly.
     
     
2. Affected Products

   • Indicate whether the issue is affecting specific products or all products.

3. Design Files

• • Share the original design files you’re trying to publish.

  • Ensure the files meet our print file requirements , as issues often arise from unsupported formats, such as designs with transparencies.