A product configuration includes the product itself, the number and size of the print areas, the print types as well as the design and its placement. If one or more parameters of this configuration change, we can no longer print or finish the product as it is. An error message will then appear in your Spreadconnect merchant area showing you which products are affected, which parameters of the product configuration have changed and what you can do to continue selling the product.
Print areas have changed
Print areas can change when we optimize our printing processes or replace our printers with new, more powerful generations - always with the aim of achieving the best possible print results for your customers. If this happens to one of your already created products, we ask you to check the arrangement of your designs in the affected print areas and correct them if necessary. The adjustments will then be applied to all your integrations. Alternatively, you have the option of deleting the product.
Product has been deactivated
Products are deactivated if, for example, they are no longer available or no longer meet our quality standards. We will then remove the affected products from our range. If this also affects your products, we will notify you with an error message. If this happens, we will ask you to create an alternative product or remove the affected product configuration from your own range.
Print type has been deactivated
There are various reasons why print types are deactivated for certain products. Generally, the reason is that the quality of the print results and thus the satisfaction of your customers increases with other print types. We will inform you of the affected products with an error message. Click on ‘Edit product’ and select a different print type under ‘Selected designs’.