At Spreadconnect, we ensure your shipping updates are seamlessly communicated to your customers via Shopify. This could include updates such as order or shipping confirmations, tracking numbers, and more.
Automatic shipping confirmations via Shopify
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How It Works:
When an order is shipped, Spreadconnect automatically notifies Shopify. Shopify then takes care of customer communication by sending the shipping confirmation email on your behalf. -
Where to View the Email Template:
You can check Shopify’s default shipping confirmation email template by navigating to:
Shopify Admin → Settings → Notifications → Under Customer Notification, select Shipping Confirmation within the Order Processing section.
Additional Information:
For more details about customer notifications on Shopify, refer to their documentation on status updates for your customers.
Shipping confirmation for manual orders
If you place manual orders in the Spreadconnect App, you can find the shipped orders under the Orders section. On the Order Detail Page, you will see a tracking URL (for all tracked orders) that you can share manually with your customers.
What to keep in mind
- Spreadconnect does not communicate directly with your customers. All notifications are managed by Shopify.
- Ensuring your orders include customer email addresses will allow Shopify to handle shipping updates more effectively.
- For tracked orders, the tracking URL ensures your customers can follow their shipment in real time.