• How do I get started with Shopify?

    Shopify is a leading e-commerce platform that enables anyone to create an online store and sell products with ease. To integrate Shopify with Spreadconnect, follow the steps below:

    Step 1: Open a Shopify Store

    Before you can use Spreadconnect with Shopify, you’ll need an active Shopify store. If you don’t already have one, you can create your Shopify store by clicking here.

    Step 2: Create a Spreadconnect Account

    Next, sign up for a Spreadconnect account. You can do so by clicking here.

    Step 3: Install Spreadconnect in Your Shopify Store

    1. Log in to your Spreadconnect Dashboard.
    2. Navigate to the Integration Setup Page from the left-hand menu.
    3. Locate the Shopify section and click Connect.
    4. You will be redirected to the Shopify App Store.
      • Once there, click Add App.
    5. Enter your Shopify Domain when prompted.
    6. Click Save.
    7. Complete the final installation steps as directed to add the Spreadconnect app to your Shopify store.

    Alternatively, you can find and install the Spreadconnect app directly from the Shopify App Store by clicking here.

    What Happens After Installation?

    Upon successful installation, Spreadconnect automatically creates a fulfillment service in your Shopify store. This feature ensures that:

    • Orders containing Spreadconnect products are processed automatically.
    • Product stock levels are updated in real time via the Spreadconnect app.

    With this integration, you can focus on growing your business while Spreadconnect handles fulfillment seamlessly.

  • How to create a Spreadconnect admin account when you already installed the Shopify app?

    When you install the Spreadconnect app from the Shopify App Store, the app is added to your Shopify dashboard — but this does not automatically create a Spreadconnect admin account.

    Creating a full Spreadconnect admin account allows our Customer Service and technical teams to support you more efficiently. It helps us identify issues faster and gives you access to additional Spreadconnect features outside of Shopify. It also enables you to manage your products across other sales channels if you decide to expand later.

    How to complete your Spreadconnect admin account

    1. Open Spreadconnect in your Shopify dashboard.
      Go to Apps → Spreadconnect.
    2. Navigate to Settings.
    3. Find the Account Information section.
      You will see a button labeled “Go Straight to Spreadconnect”.
    4. Click the button and create your login.
      You will be asked to enter an email address and password to complete your Spreadconnect admin account.

    Please note:
    You must enter a unique email address that is not connected to more than one Shopify store.

    If the “Go Straight to Spreadconnect” button does not appear, it means you are not currently eligible to access the Spreadconnect admin dashboard — for example, if you have multiple Shopify stores registered with the same email address.

    Screenshot 2025-11-13 at 4.01.39 PM.png

  • How can I configure my shipping rates for Shopify?

    What you need to know before

    Before setting up your shipping rates in Shopify, we strongly recommend reviewing Shopify's official documentation to familiarize yourself with the process:

    Additionally, refer to our articles about shipping calculator EU and shipping calculator US for details about Spreadconnect’s shipping policies and costs.

    Shipping rate configuration

    To configure your shipping rates in Shopify, head over to your Shopify Admin and go to:

    1. Settings on the bottom left-hand side menu.
    2. Click on Shipping and delivery.
    3. Manage rates under General Shipping Rates or Create new profile under Custom Shipping. Rates depend on what you are trying to do.

    Then, you simply have to use a name that our system will recognize. Those would be Standard, Premium, or Express.

    For the Shipping Zones, you need to define where exactly you want to ship orders. Please make sure that the countries you are selecting are available in the Spreadconnect Shipping Calculator. Is Spreadconnect available in all countries?There, you can set up different rates under different conditions. You can follow our Shipping Calculator to use the same price per order value. You are free to use any price, but make sure to count it in your margin if you are using a lower shipping rate than the one we charge at Spreadconnect.

     

     

  • How can I adjust order fulfillment settings in Shopify?

    You have the option to fulfill orders automatically or not after they have been paid. To set up which option may be the right way for you, follow these steps on your Shopify settings:

    1. Log in to your Shopify Admin.

    2. Click on the Settings option.

    3. Navigate to the General section.

    4. Scroll down to the Order Processing section. Here you can select what should happen to the order after it has been paid. To fulfill automatically the orders, select "Automatically fulfill the order's line items". If you don't want to fulfill automatically the orders and do it manually instead, select "Don't fulfill any of the order's line items automatically". Screenshot 2025-01-24 at 3.30.29 PM.png

    Note that the later option is selected by default when you first create your Shopify store.

    Can I Request Fulfillment for Specific Products?

    Yes, you can request fulfillment even if the order contains products that are not handled by Spreadconnect. In such cases, Spreadconnect will only process the items it can fulfill. Products outside Spreadconnect’s scope will remain unprocessed by them.

    How orders are being fulfilled by Spreadconnect will show the following video:

     

  • Can I sell other products in my store when using the Spreadconnect App?

    Yes. You can sell as many different products from as many different suppliers as you like.

     

    If you are currently using other print-on-demand, dropshipping, or fulfillment services, you can still install and utilize Spreadconnect. Spreadconnect only interacts with Spreadconnect-specific SKUs and will not affect other products, giving you the opportunity to enjoy our speed, quality, and services at no risk to your other products or provider's interactions.

  • Why do I get an error when creating a product?

    A common issue we have seen people run into is the limit that Shopify imposes on the number of variants (SKU's) that can be uploaded per day. 

     

    A Shopify store can only upload 1000 variants per day. This limit does not apply to Shopify Plus stores. You can find more information from Shopify here.

     

    To reduce the chance of crossing the threshold, we recommend limiting the number of colors and sizes when creating multiple products per day.

     

  • How can I provide a shipping confirmation to my customer?

    At Spreadconnect, we ensure your shipping updates are seamlessly communicated to your customers via Shopify. This could include updates such as order or shipping confirmations, tracking numbers, and more.

    Automatic shipping confirmations via Shopify

    1. How It Works:
      When an order is shipped, Spreadconnect automatically notifies Shopify. Shopify then takes care of customer communication by sending the shipping confirmation email on your behalf.
    2. Where to View the Email Template:
      You can check Shopify’s default shipping confirmation email template by navigating to:
      Shopify AdminSettingsNotifications → Under Customer Notification, select Shipping Confirmation within the Order Processing section.

    Additional Information:

    For more details about customer notifications on Shopify, refer to their documentation on status updates for your customers.

    Shipping confirmation for manual orders

    If you place manual orders in the Spreadconnect App, you can find the shipped orders under the Orders section. On the Order Detail Page, you will see a tracking URL (for all tracked orders) that you can share manually with your customers.

    What to keep in mind

    • Spreadconnect does not communicate directly with your customers. All notifications are managed by Shopify.
    • Ensuring your orders include customer email addresses will allow Shopify to handle shipping updates more effectively.
    • For tracked orders, the tracking URL ensures your customers can follow their shipment in real time.
  • Does Shopify know when Spreadconnect shipped products?

    Once an order has been shipped, Spreadconnect will send all necessary information to your Shopify Store. For example, if the parcel has a tracking number, we will communicate it to Shopify.

     

    Please be aware that Spreadconnect does not send email confirmation to you or the customer. Shipping confirmations need to be set up via Shopify. You can find more information on this topic here: Emailing order status updates.

     

    We also have an article to help you with the process: How can I provide a shipping confirmation to my customer?

  • What should I do if all my products are shown as out of stock on Shopify?

    If your products are displaying as out of stock on Shopify, it might be due to a configuration issue. Follow the steps below to resolve this and ensure your products reflect the correct stock status in your store.

    Verify fulfillment location in Shopify

    Spreadconnect must be added to your Shopify fulfillment locations for stock to be displayed correctly. Here’s how you can check and update this setting:

    1. Log in to your Shopify Admin

    2. Navigate to Settings

    3. Select Shipping and delivery

    4. Look for the  App and custom fulfillment locations section

    Ensure that Spreadconnect is listed as a fulfillment location. If it is not, add it manually. Below is an example of how your fulfillment location settings should appear in Shopify:

    Shopify Fulfillment Location Article.png

  • How can I add the Customizer to my Shopify store?

    This article explains how to activate and integrate the Spreadconnect Customizer into your Shopify store. You’ll learn how to enable the tool, select products for personalization, define your pricing, and make the Customizer accessible to your customers.

    Note: The Customizer is only available if your Shopify plan includes an Online Store. It is not supported on the Shopify Lite Plan.

     

    How to Add the Customizer

    1. Open the Spreadconnect App

    • In your Shopify admin, go to Apps > Spreadconnect.

    2. Activate the Customizer

    • In Settings, find the Customizer section and click Manage Customizer.
    • Select customizable products: Filter your catalog and choose the products you want to offer with customization.
    • Set a default product that will load in the Customizer.
    • Set your pricing:
    • Enable customization features:
      • Allow customers to upload their own designs
      • Allow text input
      • Allow product type changes

    3. Create the Store Page

    • After activation, a new page called 'Customizer' is automatically created.
    • Go to Online Store > Pages.
    • The Customizer is embedded via JavaScript — do not modify the code.
    • You can add a short description that appears on your storefront.

    4. Add the Customizer to Your Store Navigation

    • Go to Content > Menus.
    • Open your Main menu.
    • Add a new menu item:
      • Label: e.g. Customizer
      • Link: Select the Customizer page created in step 3

    5. Confirm the Customizer is Available

    • Go to Online Store > Themes > Customize.
    • The Customizer should now be integrated into your store’s layout header.

    Shopify Customizer.gif

    What to Keep in Mind

    • You must manually add the Customizer page to your store’s navigation.
    • Do not change the JavaScript on the Customizer page.
    • Spreadconnect is not responsible for restyling — check that your theme still looks good after setup.
    • Do not unpublish the Customizer product — it’s required for the tool to work.

    All about the Spreadconnect Customizer:

     

  • What is the cyo.deeplink product template and how can I activate it?

    This product template cyo.deeplink is there to lead your customer directly to the Customizer when clicking on the product. This is perfect for a customization template, such as a design with customizable text (e.g. Add your name here).

     

    With the default view, when your customer clicks on a product, they will be sent to the product's listing page, where they can select the size, color, and also gain access to the product's description. If you activate the cyo.deeplink template, instead of going to the original product's page, they will be redirected instantly to the Customizer, where your customers will be able to customize the pre-created product. 

     

    To activate this template, head over to your Shopify Admin:

    1. Go to Products on the left-hand side.Screenshot_2021-11-10_at_14.53.38.png
    2. Click on the product where you want to activate the template.Screenshot_2021-11-10_at_14.54.21.png
    3. Under Online store and Theme template, select cyo.deeplink.Screenshot_2021-11-10_at_14.54.30.pngScreenshot_2021-11-10_at_14.54.40.png

    Please be aware that by activating this model, the Customizer must also be activated and you need to allow the customization of the desired products. You can learn more about our Customizer here: How can I add the Customizer to my Shopify store?

  • Can I change my store's theme if I've activated the Customizer?

    If you change your store's theme, you should not experience any issue with the Customizer.

     

    However, due to the complexity and variety of themes available, it could be that some CSS tweaking (Style sheets coding) will be needed to guarantee a conflict-free display of the Customizer.

     

    You can learn more about how to edit your theme CSS and the page layout here: Editing theme code.

  • How to add the customize button on Shopify?

    The customizable button implemented via the Shopify Theme App Extension allows merchants to add the button anywhere on the product page within their theme. You can do this in two ways: by customizing your theme or adding the button manually via HTML.

    Method 1: Adding the Button via Theme Customization

    1. Go to your online store in Shopify
    2. Navigate to Themes:
      • Select the Theme section and click Customize.
    3. Find the product template:
      • Use the search bar at the top of the page to search for “Products.”
      • Select the desired product.
        Shopify_Customize Button_1.png
    4. Add the button from the Apps menu:
      • In the side menu under Template, go to Apps and click Add block.
      • Under Apps, select Customizable Button by Spreadconnect.
        Shopify_Customize Button_2.png
    5. Place the button on your page:
      • The button is added automatically when you enable the customization option below the "Buy It Now" button.
      • Use drag and drop to move the button to your preferred location on the theme.
        Shopify_Customize Button_3.png

    Important Note

    • The product must be enabled for customization for the button to appear.

    Method 2: Adding the Button via HTML

    If you prefer to add the button manually to your Shopify product page, use the following HTML code:

    <button type="button" name="spod-customizable-button" class="product-form__submit button button--full-width button--secondary" id="spod-customizable-button" visible="" style="margin-top: 10px;">Customize</button>

    This will generate a fully functional customization button that aligns with your store’s design.

     

  • How can I define my earnings for the Customizer?

    When customers use your Customizer to create products, you will earn a margin. You can set the margin in your App Settings under Customizer.

     

    To set the Customizer's margin, go to your Spreadconnect App:

    1. Go to Settings.
    2. Scroll down to the Customizer's section.
    3. Under Define your markup, you can either select a percentage of the base pricing or add a fixed amount. This can be done either for the entire Customizer or individually for each product type category 
    4. Also, you can choose if you want the final prices rounded automatically. This can be activated with the small slider at the bottom that says "Rounded prices". The prices in the Customizer will then automatically be rounded up to .99 and the margin increased accordingly.

    Webaufnahme_9-8-2023_102856_admin.shopify.com.jpeg

    Currently, the margin from your product sales and the Customizer sales are not being totaled. If a customer adds a text to a product that you already created, the final price will be the product's base price + the Customizer's margin.

    If a customer adds additional printing areas, the markup will be calculated based on the final price. 

     

    Please be aware that the margin you set in the Customizer will not affect the prices on the product list page! You have to set those separately. 

     

  • How Do I Offer Customizable Text on My Products?

    You can add customizable text-only fields to your products, without letting customers change the placement of the text or any other aspects of your design:

    1. Create the design for your product including a text field, for example “Your text here.”
    2. Activate the Customizer for your store (find out how to do that here: How can I add the Customizer to my Shopify store? – Help Center | Spreadconnect).
    3. Activate the setting to Allow customers to customize this product in the product details page of the product for which you want to offer this option.
    4. Beneath this setting (which would usually activate the full Customizer), you will see the option to "Allow only text editing".

    Once this is activated, you can choose which text fields in the design will be customizable.

    If the option to "Allow only text editing" is enabled, customers will be able to edit only the text field chosen. All other parts of the design will be fixed and un-selectable in the Customizer.

  • How does the deep linking work with the Customizer?

    Deeplinking is an easy method to help guide your customer through the Customizer. However, you will need some basic knowledge of Shopify's navigation and links. You can learn more about it here: Shopify - Manual - Menus & Links

     

    When left untouched, the default Customizer link (e.g. https://spod-samples.myshopify.com/pages/customizer) will lead you to a blank product. With deep linking, you can change this behavior. You can show a specific product list, a design topic, or open one of the Customizer's functions, like the Add Text or Upload panel.

     

    Deep-link: Tool Panels

    If you want your customers to land directly in the product section, or to have the option to upload their designs first, can use the tool panels:

    • ?panel=productTypes to open the product selection panel.
    • ?panel=upload to open the design upload panel.
    • ?panel=designs to open the design library.
    • ?panel=addText to the text panel.

    Example: https://spod-samples.myshopify.com/pages/customizer?panel=productTypes

     

    Deep-link: Design Topics

    If you want to open the Customizer to a specific design topic, you will have to add ?designSearch=topics (add the terms you want).

     

    For example, if you want the link to open directly to the design library showing father-related design, you would use ?designSearch=father.

     

    Example: https://spod-samples.myshopify.com/pages/customizer?designSearch=father

     

    Deep-link: Specific Product

    If you want to open the Customizer to a specific product, like a mug or the woman's Premium T-Shirt, you can use ?productId=ID (use any ID here).

     

    The Product ID is the first part of the product's SKU. It can be found under the Product detail view in your Shopify Admin.

    How_does_the_deep_linking_work_with_the_Customizer__SKU.png

    Here's an example of what the link would look like: https://spod-samples.myshopify.com/pages/customizer?productId=1047220123

     

    Deep-link: Specific Product Color

    By using the appearanceId=ID with the product ID, the Product Type ID or the SKU, you can open lead your customer to a specific color for the chosen product.

     

    The appearanceId can be found in the SKU, after the letter "A":

    AppearanceID.jpg

    Here's a few example of what the links would look like:

    https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&appearanceId=591

    https://spod-samples.myshopify.com/pages/customizer?productId=1065253151&appearanceId=706

    https://spod-samples.myshopify.com/pages/customizer?sku=1065253151-P210A715S38&appearanceId=386

     

    Deep-link: Product Type IDs

    If you want to open the Customizer to a specific product type, like the men's premium shirts , you can use ?productTypeId=ID (use any ID here, for example 812 for Men's Premium T-Shirt).

    You can find the IDs for the product types either in the second part of the SKU between the letters "P" and "A":

    producttypeID_shopify.png

     

    Or you can find them in the product name for most of the products on our product page and also in the individual products' URLs, just before that last dash:

    producttype_ID_Spreadconnect'.png

     

    This is an example of what a URL would look like: https://spod-cs-eu.myshopify.com/pages/customizer?productTypeId=812 

     

    Deep-link: Text on a product

    With the customizer, you can now send your customer to any product and add a premade text on it, using the text=. This can be used to create a text with "Your Name here", so that your customer can edit the text once they reach the customizer.

     

    For example:

    https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&text=Your%20Name

     

    Deep-link: Design on a product

    Using the designId, you can now place a specific design on a product. You can find the design ID in your uploaded design, when you create a product in the Spreadconnect App: 

    designID.jpg

    Here's how the link could look like:

    https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&designId=1046868758

    If you do not define a specific product, it will open the default product for your customizer, but with the design selected.

     

    Deep-link: Categories

    If you want to link directly to a product category, such as Women or Accessories, you can add the parameter ?departmentId= one of the possible categories listed below:

    Example: https://spod-samples.myshopify.com/pages/customizer?departmentId=women

    How_does_the_deep_linking_work_with_the_Customizer_.png

    Additionally, you can link straight to sub-categories like the following:

    You can find the full list of subcategories here:

    • CG01: T-Shirts
    • CG02: Hoodies & Sweatshirts
    • CG03: Longsleeve Shirts
    • CG04: Tank Tops
    • CG05: Jackets & Vest
    • CG06: Polo shirts
    • CG08: Trousers & Shorts
    • CG32: Pajamas
    • CG09: Underwear
    • CG10: Baby Clothing
    • CG11: Caps & Hats
    • CG12: Bags & Backpacks
    • CG19: Buttons
    • CG36: Phone cases
    • CG22: Umbrellas
    • CG35: Face Coverings
    • CG34: More accessories
    • CG17: Mugs & Drinkware
    • CG18: Aprons
    • CG23: Pillowcases
    • CG21: Plushy Toys
    • CG24: Other
    • CG13: iPhone Cases
    • CG25: Clothing
    • CG30: Accessories
    • CG31: Home & Living
    • CG29: New products

     

  • How can I identify a customized product in my Shopify Admin?

    Customized products can be found in two areas. In the product section of your Shopify Admin and in the orders within your Spreadconnect App.

     

    Orders Section

    All customized items that have been ordered will get the label "Create Your Own Product".

    How_can_I_identify_a_customized_product_in_my_Shopify_Admin_.png

     

    Products Section

    Once your customer creates and places it in his cart, the Spreadconnect App will create a Shopify product for you. Spreadconnect will create exactly one variant per product created.

     

    Once Shopify's 100 product variants limit is reached, we will automatically create a new product. This product might also be visible in the list pages of your store, but it will always deep-link to the Customizer page.How_can_I_identify_a_customized_product_in_my_Shopify_AdmiN_2.png

    You should never unpublish the product if the Customizer is active.

    Remember to delete or unpublish this product once you've deactivated the Customizer.