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How can I adjust order fulfillment settings in Shopify?
You have the option to fulfill orders automatically or not after they have been paid. To set up which option may be the right way for you, follow these steps on your Shopify settings:
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Log in to your Shopify Admin.
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Click on the Settings option.
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Navigate to the General section.
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Scroll down to the Order Processing section. Here you can select what should happen to the order after it has been paid. To fulfill automatically the orders, select "Automatically fulfill the order's line items". If you don't want to fulfill automatically the orders and do it manually instead, select "Don't fulfill any of the order's line items automatically".
Note that the later option is selected by default when you first create your Shopify store.
Can I Request Fulfillment for Specific Products?
Yes, you can request fulfillment even if the order contains products that are not handled by Spreadconnect. In such cases, Spreadconnect will only process the items it can fulfill. Products outside Spreadconnect’s scope will remain unprocessed by them.
How orders are being fulfilled by Spreadconnect will show the following video:
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How do I get started with Shopify?
Shopify is a leading e-commerce platform that enables anyone to create an online store and sell products with ease. To integrate Shopify with Spreadconnect, follow the steps below:
Step 1: Open a Shopify Store
Before you can use Spreadconnect with Shopify, you’ll need an active Shopify store. If you don’t already have one, you can create your Shopify store by clicking here.
Step 2: Create a Spreadconnect Account
Next, sign up for a Spreadconnect account. You can do so by clicking here.
Step 3: Install Spreadconnect in Your Shopify Store
- Log in to your Spreadconnect Dashboard.
- Navigate to the Integration Setup Page from the left-hand menu.
- Locate the Shopify section and click Connect.
- You will be redirected to the Shopify App Store.
- Once there, click Add App.
- Enter your Shopify Domain when prompted.
- Click Save.
- Complete the final installation steps as directed to add the Spreadconnect app to your Shopify store.
Alternatively, you can find and install the Spreadconnect app directly from the Shopify App Store by clicking here.
What Happens After Installation?
Upon successful installation, Spreadconnect automatically creates a fulfillment service in your Shopify store. This feature ensures that:
- Orders containing Spreadconnect products are processed automatically.
- Product stock levels are updated in real time via the Spreadconnect app.
With this integration, you can focus on growing your business while Spreadconnect handles fulfillment seamlessly.
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What do I do if I already have the Spreadconnect App installed in my Shopify Store?
It is possible to sync your Shopify store to the Spreadconnect App.
You simply need to go to the dashboard of the Spreadconnect App in Shopify and click on "Go Straight To Spreadconnect"
Please note that it will only work if it is a unique email address, and not connected to more than one Shopify store.
If this button does not show for you, it means that at this point in time you are not eligible to use admin.spreadconnect.app, for example, because you have two stores registered with the same e-mail address.
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How can I configure my shipping rates for Shopify?
What you need to know before
Before setting up your shipping rates in Shopify, we strongly recommend reviewing Shopify's official documentation to familiarize yourself with the process:
Additionally, refer to our article What are Spreadconnect's shipping times and prices? for details about Spreadconnect’s shipping policies and costs.
Shipping rate configuration
To configure your shipping rates in Shopify, head over to your Shopify Admin and go to:
- Settings on the bottom left-hand side menu.
- Click on Shipping and delivery.
- Manage rates under General Shipping Rates or Create new profile under Custom Shipping. Rates depend on what you are trying to do.
Then, you simply have to use a name that our system will recognize. Those would be Standard, Premium, or Express.
For the Shipping Zones, you need to define where exactly you want to ship orders. Please make sure that the countries you are selecting are available in the Spreadconnect Shipping Calculator. Is Spreadconnect available in all countries?There, you can set up different rates under different conditions. You can follow our Shipping Calculator to use the same price per order value. You are free to use any price, but make sure to count it in your margin if you are using a lower shipping rate than the one we charge at Spreadconnect.
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Can I sell other products in my store when using the Spreadconnect App?
Yes. You can sell as many different products from as many different suppliers as you like.
If you are currently using other print-on-demand, dropshipping, or fulfillment services, you can still install and utilize Spreadconnect. Spreadconnect only interacts with Spreadconnect-specific SKUs and will not affect other products, giving you the opportunity to enjoy our speed, quality, and services at no risk to your other products or provider's interactions.
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Why do I get an error when creating a product?
A common issue we have seen people run into is the limit that Shopify imposes on the number of variants (SKU's) that can be uploaded per day.
A Shopify store can only upload 1000 variants per day. This limit does not apply to Shopify Plus stores. You can find more information from Shopify here.
To reduce the chance of crossing the threshold, we recommend limiting the number of colors and sizes when creating multiple products per day.
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Why are variants missing from my store?
Shopify sets a variant limit per product of 100 variants. With Spreadconnect's products, one color in one size is a variant. For example, a red Men's T-Shirt in XL is one variant. Certain products have more than 100 variants available. This means that for those products, you cannot publish all the variants at once.
To avoid this issue, we recommend a maximum of 12 colors per product you want to create. If you would like to have a certain product available in more than 12 colors, simply create a duplicate of the product with only the missing colors selected.
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How can I provide a shipping confirmation to my customer?
At Spreadconnect, we ensure your shipping updates are seamlessly communicated to your customers via Shopify. This could include updates such as order or shipping confirmations, tracking numbers, and more.
Automatic shipping confirmations via Shopify
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How It Works:
When an order is shipped, Spreadconnect automatically notifies Shopify. Shopify then takes care of customer communication by sending the shipping confirmation email on your behalf. -
Where to View the Email Template:
You can check Shopify’s default shipping confirmation email template by navigating to:
Shopify Admin → Settings → Notifications → Under Customer Notification, select Shipping Confirmation within the Order Processing section.
Additional Information:
For more details about customer notifications on Shopify, refer to their documentation on status updates for your customers.
Shipping confirmation for manual orders
If you place manual orders in the Spreadconnect App, you can find the shipped orders under the Orders section. On the Order Detail Page, you will see a tracking URL (for all tracked orders) that you can share manually with your customers.
What to keep in mind
- Spreadconnect does not communicate directly with your customers. All notifications are managed by Shopify.
- Ensuring your orders include customer email addresses will allow Shopify to handle shipping updates more effectively.
- For tracked orders, the tracking URL ensures your customers can follow their shipment in real time.
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How It Works:
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Does Shopify know when Spreadconnect shipped products?
Once an order has been shipped, Spreadconnect will send all necessary information to your Shopify Store. For example, if the parcel has a tracking number, we will communicate it to Shopify.
Please be aware that Spreadconnect does not send email confirmation to you or the customer. Shipping confirmations need to be set up via Shopify. You can find more information on this topic here: Emailing order status updates.
We also have an article to help you with the process: How can I provide a shipping confirmation to my customer?
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What should I do if all my products are shown as out of stock on Shopify?
If your products are displaying as out of stock on Shopify, it might be due to a configuration issue. Follow the steps below to resolve this and ensure your products reflect the correct stock status in your store.
Verify fulfillment location in Shopify
Spreadconnect must be added to your Shopify fulfillment locations for stock to be displayed correctly. Here’s how you can check and update this setting:
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Log in to your Shopify Admin
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Navigate to Settings
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Select Shipping and delivery
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Look for the Fulfillment locations section.
Ensure that Spreadconnect is listed as a fulfillment location. If it is not, add it manually. Below is an example of how your fulfillment location settings should appear in Shopify:
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How can I add the Customizer to my Shopify store?
Providing customers with the opportunity to customize their own gear is invaluable, and you’ll surely see a positive impact on your sales. Fortunately, adding Spreadconnect's Customizer to your Shopify store is a piece of cake.
To activate this customization tool for your Shopify store, visit your settings in the Spreadconnect app. Please be aware that the customizer is only available if you have an Online Store. The customizer will not work for the Shopify Lite Plan.
After you’ve activated the tool, you’ll need to determine your earnings for these personalized products. You can get more information about this subject here: How can I define my earnings for the Customizer?Within the tool, you will have the possibility to propose your own designs, to include or not our free designs library, or to censor it by disabling the adult ones.
There are a few other points you should keep in mind when adding this essential resource to your Shopify store:
- You’ll need to manually add the Customizer page to your store’s navigation.
- Do NOT change the Javascript of the page.
- We’re not responsible for the restyling of your page. Make sure the look and feel of your store is still to your liking after you add the tool
- Do NOT unpublish the Customizer product
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What is the cyo.deeplink product template and how can I activate it?
This product template cyo.deeplink is there to lead your customer directly to the Customizer when clicking on the product. This is perfect for a customization template, such as a design with customizable text (e.g. Add your name here).
With the default view, when your customer clicks on a product, they will be sent to the product's listing page, where they can select the size, color, and also gain access to the product's description. If you activate the cyo.deeplink template, instead of going to the original product's page, they will be redirected instantly to the Customizer, where your customers will be able to customize the pre-created product.
To activate this template, head over to your Shopify Admin:
- Go to Products on the left-hand side.
- Click on the product where you want to activate the template.
- Under Online store and Theme template, select cyo.deeplink.
Please be aware that by activating this model, the Customizer must also be activated and you need to allow the customization of the desired products. You can learn more about our Customizer here: How can I add the Customizer to my Shopify store?
- Go to Products on the left-hand side.
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Can I change my store's theme if I've activated the Customizer?
If you change your store's theme, you should not experience any issue with the Customizer.
However, due to the complexity and variety of themes available, it could be that some CSS tweaking (Style sheets coding) will be needed to guarantee a conflict-free display of the Customizer.
You can learn more about how to edit your theme CSS and the page layout here: Editing theme code.
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How do I change the customize button design?
If you like the Customizer but want to have an entry point (the button) matching your brand personality, you can do this quite easily.
You need to make sure that you have activated the customization option for your customers on each product you would like to edit the button for.
Button Language:
To change the Button Language of the "Customize" button, you’ll need to ensure your Shopify store includes an official Shopify language selector. Here’s how to adjust it:
From your Shopify admin, go to Settings -> Languages.
Under Published languages, click Change default next to your current default language.
In the dropdown menu, select your preferred language from options including: 'en', 'fr'
This will adjust the language settings and display your preferred language on the customize button.Button Title
If you want to change the Button Title, do the following:
- Go into your Shopify Admin, select Products, and then select the product for which you would like to edit the button.
- Click on the Show HTML button (<>).
- Enter the following text above all other HTML text -<div class="btn" id="Spreadconnect'-customizable-button" style="width: 100%;">Customize me</div>
- Then you can edit the >Customize me< to any text you would like.
For example, if you want the button to say "Customize me for $10", the HTML would look like this:
<div class="btn" id="Spreadconnect'-customizable-button" style="width: 100%;">Customize me for $10</div>
Button Layout
If you want to change the Button Layout, do the following:
- Go into your Shopify Admin, go to Products, and then select the product for which you would like to edit the button.
- Click on the Show HTML button (<>).
- Enter the following text - <div class="btn" id="Spreadconnect'-customizable-button" style="width: 100%;">Customize me</div>
- Press Save.
The Customize button has been activated. Now, you will be able to change its layout. Make sure you are in your Shopify Admin and go to:
- Themes under Online Store on the left-hand side menu.
- In your Current theme, go to Edit Code und Actions.
- Look for theme.css in the assets folder.
- Scroll down in the theme.css file and enter.
- #Spreadconnect'-customizable-button{Your custom CSS}
There, you will be able to enter your own CSS code to design the layout as you wish.
Once you are done editing the button to your image, don't forget to reactivate it by allowing customization for each product.
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How can I define my earnings for the Customizer?
When customers use your Customizer to create products, you will earn a margin. You can set the margin in your App Settings under Customizer.
To set the Customizer's margin, go to your Spreadconnect App:
- Go to Settings.
- Scroll down to the Customizer's section.
- Under Define your markup, you can either select a percentage of the base pricing or add a fixed amount. This can be done either for the entire Customizer or individually for each product type category
- Also, you can choose if you want the final prices rounded automatically. This can be activated with the small slider at the bottom that says "Rounded prices". The prices in the Customizer will then automatically be rounded up to .99 and the margin increased accordingly.
Currently, the margin from your product sales and the Customizer sales are not being totaled. If a customer adds a text to a product that you already created, the final price will be the product's base price + the Customizer's margin.
If a customer adds additional printing areas, the markup will be calculated based on the final price.
Please be aware that the margin you set in the Customizer will not affect the prices on the product list page! You have to set those separately.
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How Do I Offer Customizable Text on My Products?
You can add customizable text-only fields to your products, without letting customers change the placement of the text or any other aspects of your design:
- Create the design for your product including a text field, for example “Your text here.”
- Activate the Customizer for your store (find out how to do that here: How can I add the Customizer to my Shopify store? – Help Center | Spreadconnect).
- Activate the setting to Allow customers to customize this product in the product details page of the product for which you want to offer this option.
- Beneath this setting (which would usually activate the full Customizer), you will see the option to "Allow only text editing".
Once this is activated, you can choose which text fields in the design will be customizable.
If the option to "Allow only text editing" is enabled, customers will be able to edit only the text field chosen. All other parts of the design will be fixed and un-selectable in the Customizer.
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How does the deep linking work with the Customizer?
Deeplinking is an easy method to help guide your customer through the Customizer. However, you will need some basic knowledge of Shopify's navigation and links. You can learn more about it here: Shopify - Manual - Menus & Links
When left untouched, the default Customizer link (e.g. https://spod-samples.myshopify.com/pages/customizer) will lead you to a blank product. With deep linking, you can change this behavior. You can show a specific product list, a design topic, or open one of the Customizer's functions, like the Add Text or Upload panel.
Deep-link: Tool Panels
If you want your customers to land directly in the product section, or to have the option to upload their designs first, can use the tool panels:
- ?panel=productTypes to open the product selection panel.
- ?panel=upload to open the design upload panel.
- ?panel=designs to open the design library.
- ?panel=addText to the text panel.
Example: https://spod-samples.myshopify.com/pages/customizer?panel=productTypes
Deep-link: Design Topics
If you want to open the Customizer to a specific design topic, you will have to add ?designSearch=topics (add the terms you want).
For example, if you want the link to open directly to the design library showing father-related design, you would use ?designSearch=father.
Example: https://spod-samples.myshopify.com/pages/customizer?designSearch=father
Deep-link: Specific Product
If you want to open the Customizer to a specific product, like a mug or the woman's Premium T-Shirt, you can use ?productId=ID (use any ID here).
The Product ID is the first part of the product's SKU. It can be found under the Product detail view in your Shopify Admin.
Here's an example of what the link would look like: https://spod-samples.myshopify.com/pages/customizer?productId=1047220123
Deep-link: Specific Product Color
By using the appearanceId=ID with the product ID, the Product Type ID or the SKU, you can open lead your customer to a specific color for the chosen product.
The appearanceId can be found in the SKU, after the letter "A":
Here's a few example of what the links would look like:
https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&appearanceId=591
https://spod-samples.myshopify.com/pages/customizer?productId=1065253151&appearanceId=706
https://spod-samples.myshopify.com/pages/customizer?sku=1065253151-P210A715S38&appearanceId=386
Deep-link: Product Type IDs
If you want to open the Customizer to a specific product type, like the men's premium shirts , you can use ?productTypeId=ID (use any ID here, for example 812 for Men's Premium T-Shirt).
You can find the IDs for the product types either in the second part of the SKU between the letters "P" and "A":
Or you can find them in the product name for most of the products on our product page and also in the individual products' URLs, just before that last dash:
This is an example of what a URL would look like: https://spod-cs-eu.myshopify.com/pages/customizer?productTypeId=812
Deep-link: Text on a product
With the customizer, you can now send your customer to any product and add a premade text on it, using the text=. This can be used to create a text with "Your Name here", so that your customer can edit the text once they reach the customizer.
For example:
https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&text=Your%20Name
Deep-link: Design on a product
Using the designId, you can now place a specific design on a product. You can find the design ID in your uploaded design, when you create a product in the Spreadconnect App:
Here's how the link could look like:
https://spod-samples.myshopify.com/pages/customizer?productTypeId=210&designId=1046868758
If you do not define a specific product, it will open the default product for your customizer, but with the design selected.
Deep-link: Categories
If you want to link directly to a product category, such as Women or Accessories, you can add the parameter ?departmentId= one of the possible categories listed below:
- ?departmentID=Kids&Babies will lead to the Kids & Babies Category
- ?departmentID=Women will lead to the Women's Category
- ?departmentID=Men will lead to the Men's Category
Example: https://spod-samples.myshopify.com/pages/customizer?departmentId=women
Additionally, you can link straight to sub-categories like the following:
- ?categoryId=CG25 will lead to Clothing (https://spod-samples.myshopify.com/pages/customizer?categoryId=CG25)
- ?categoryId=CG30 will lead to Accessories (https://spod-samples.myshopify.com/pages/customizer?categoryId=CG30)
- ?categoryId=CG31 will lead to Home & Living (https://spod-samples.myshopify.com/pages/customizer?categoryId=CG31)
- ?categoryId=40 will lead to Wall Art (https://spod-samples.myshopify.com/pages/customizer?categoryId=40)
- ?categoryId=CG29 will lead to New products (https://spod-samples.myshopify.com/pages/customizer?categoryId=CG29)
You can find the full list of subcategories here:
- CG01: T-Shirts
- CG02: Hoodies & Sweatshirts
- CG03: Longsleeve Shirts
- CG04: Tank Tops
- CG05: Jackets & Vest
- CG06: Polo shirts
- CG08: Trousers & Shorts
- CG32: Pajamas
- CG09: Underwear
- CG10: Baby Clothing
- CG11: Caps & Hats
- CG12: Bags & Backpacks
- CG19: Buttons
- CG36: Phone cases
- CG22: Umbrellas
- CG35: Face Coverings
- CG34: More accessories
- CG17: Mugs & Drinkware
- CG18: Aprons
- CG23: Pillowcases
- CG21: Plushy Toys
- CG24: Other
- CG13: iPhone Cases
- CG25: Clothing
- CG30: Accessories
- CG31: Home & Living
- CG29: New products
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How can I identify a customized product in my Shopify Admin?
Customized products can be found in two areas. In the product section of your Shopify Admin and in the orders within your Spreadconnect App.
Orders Section
All customized items that have been ordered will get the label "Create Your Own Product".
Products Section
Once your customer creates and places it in his cart, the Spreadconnect App will create a Shopify product for you. Spreadconnect will create exactly one variant per product created.
Once Shopify's 100 product variants limit is reached, we will automatically create a new product. This product might also be visible in the list pages of your store, but it will always deep-link to the Customizer page.
You should never unpublish the product if the Customizer is active.
Remember to delete or unpublish this product once you've deactivated the Customizer.