If your payment registration (Credit Card or PayPal) attempt failed, it could be due to several reasons. Below, we’ve outlined the most common causes and how to resolve them.
Payment method: Credit Card
Card Expired |
The credit card you used for registration or a transaction may have expired. An expired card is no longer valid for any payments or verifications. Please use a valid, non-expired card. |
Incorrect Card Details |
Errors in entering your card details can prevent registration or payment. Double-check the following:
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Unsupported Card |
Unfortunately, some cards are not supported by our payment provider. For a list of supported cards, visit the AdyenDocumentation on Payment Methods. |
Insufficient Balance |
Your card may not have enough funds to cover the transaction amount. Verify your account balance or use an alternative payment method. |
3D Secure Authentication Failed |
3D Secure Authentication (also known as Strong Customer Authentication) may not have been completed successfully. Steps to resolve:
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Unknown Error |
In rare cases, the failure may result from internal technical issues or your bank blocking transactions from Spreadconnect. Steps to resolve:
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Payment method: PayPal
- Please double check your log-in details and account verification.
- If the issue remains unresolved, contact our customer service for further assistance.
In cases where payment for your orders fails, our system will automatically delete your credit card information for security purposes. You will receive an email notification informing you of this action. To resolve the issue, please re-enter your payment details or select an alternative payment method.