• How does the payment process work?

    Once an order has been placed or you manually ask it to be fulfilled, the amount is reserved by your bank via our Batch Authorization Payments.

    We will only charge the amount once the order is dispatched.

  • How does Batch Authorization Payment process work?

    Spreadconnect uses a system called the Batch Authorization Payment Process to streamline the processing of orders. This process minimizes the frequency of payment authorizations by handling multiple order authorizations together in a single batch, which allows for efficient processing without affecting individual payment details. This article explains how it works and provides examples to help you better understand the process.

    When is Batch Authorization Payment triggered?

    A Batch Authorization Payment is made on your default payment method once one of the following thresholds is met:

    • 30 orders are received.

    • $300 in total order value is exceeded

    If neither threshold is met within 6 hours after the first order is placed, a Batch Authorization Payment will still be made for the total value of orders received up to that point.

    Note: Regardless of order quantity or value, a Batch Authorization Payment will occur 6 hours after the first order is placed.

    What happens after Authorization?

    • Orders are sent to production: Once the Batch Authorization Payment is completed, the orders covered by the batch will move into the production.

    • Orders are billed separately: After your products are shipped, Spreadconnect will bill each order individually using your default payment method.

    Examples of Batch Authorization Payments

    1. Your shop receives 30 separate orders (á $9.96) for a T-Shirt over a span of 2 hours.

    • A Batch Payment of $298.80 will be made on your default payment method.

    • These 30 orders will then be sent to production.

    • Once the products are shipped, Spreadconnect will charge 30 separate payments of $9.96 to your default payment method.

    2. Your shop receives 4 separate orders (á $9.96) for a T-Shirt within 6 hours.

    • Six hours after the first order is placed, a Batch Authorization Payment of $39.84 will be made on your default payment method.

    • These 4 orders will be sent to production.

    • After the products are shipped, Spreadconnect will charge 4 separate payments of $9.96 using your default payment method.

    How to track Batch Authorization Payments?

    You can track Batch Authorization Payment in the Order Detail Page within the app. All orders display a Transaction ID, and all orders authorized in the same batch share the same Transaction ID. This allows you to easily track and reconcile batches.

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    Searching for the Transaction ID allows you to verify every order in Batch Authorization Payment for easy reconciliation.

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  • Where can I edit my payment settings?

    When you go into your Account Settings, under Payment Info, you can set up a payment method. The chosen method will be used for all orders fulfilled by us.

    We do not store your credit card or PayPal data. Rather, we send the encrypted data to our bank, Adyen. This increases your security, and it’s also the reason why we don’t display any data in the app.

    At present we are only accepting credit card and PayPal payments, but we are planning on expanding the payment methods in the near future.

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  • How do I change the billing address?

    Your billing address can be changed in your Account Settings, in the Address Management section.

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    Please note that it is not possible to change the billing address of a particular order once it is already placed. The new address will be used for the next orders placed after the change has been made.

  • What currencies are supported by Spreadconnect?

    Actively, Spreadconnect supports USD ($). This means that every price you can see is based on this currency.

    We passively support:

    • CAD
    • EUR
    • GBP
    • DKK
    • PLN
    • CHF
    • SEK
    • AUD

    Passive support means that we provide prices for these currencies for you and your customers, but they are based on the daily exchange rate.

  • Where can I find my invoices?

    All of your invoices are available in the Order Details (All Orders). There, you will find the option to Export Order Documents.

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    You also have the option to download your invoices as an invoice summary. Just select the relevant time period and download.

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    This summary is accepted by tax advisors and by some tax authorities, so please make sure you check that it is suitable for your situation!

     

    Note: We cannot offer you any tax advice, so please contact your tax advisor or local tax authority for any questions about taxes.

  • Why did my payment registration fail?

    If your payment registration (Credit Card or PayPal)  attempt failed, it could be due to several reasons. Below, we’ve outlined the most common causes and how to resolve them.

    Payment method: Credit Card

    Card Expired

    		 The credit card you used for registration or a transaction may have expired. An expired card is no longer valid for any payments or verifications. Please use a valid, non-expired card.

    Incorrect Card Details

    Errors in entering your card details can prevent registration or payment. Double-check the following:

    • Card Number: Ensure the card number is entered correctly without spaces or errors.
    • CVC (Card Security Code): Verify the 3- or 4-digit security code printed on your card.
      • Visa: CVV or CVV2
      • Mastercard: CVC or CVC2
      • American Express: CID
    • Expiry Date: Confirm that the expiry date matches the details on your card.

    Unsupported Card

    		 Unfortunately, some cards are not supported by our payment provider. For a list of supported cards, visit the AdyenDocumentation on Payment Methods.

    Insufficient Balance

    		 Your card may not have enough funds to cover the transaction amount. Verify your account balance or use an alternative payment method.

    3D Secure Authentication Failed

    3D Secure Authentication (also known as Strong Customer Authentication) may not have been completed successfully. Steps to resolve:

    1. Try entering your card details again and ensure you follow the authentication process.
    2. If the issue persists, contact your payment provider to verify the authentication step is working correctly.

    Unknown Error

    In rare cases, the failure may result from internal technical issues or your bank blocking transactions from Spreadconnect. Steps to resolve:

    1. Contact your bank and provide verbal approval for authorizations from “Spreadconnect” or “Spreadshirt Inc.” This is common for first-time orders.
    2. If the issue remains unresolved, contact our customer service for further assistance.

    Payment method: PayPal

    • Please double check your log-in details and account verification. 
    • If the issue remains unresolved, contact our customer service for further assistance.

    In cases where payment for your orders fails, our system will automatically delete your credit card information for security purposes. You will receive an email notification informing you of this action. To resolve the issue, please re-enter your payment details or select an alternative payment method.