• What are Spreadconnect's shipping times & prices from the US?

    Spreadconnect believes in full transparency when it comes to shipping. With our Shipping Calculator for US based accounts, you can easily find out how long deliveries will take based on the destination and order value.

    We offer straightforward shipping costs and one of the fastest turnaround times in the industry—95% of orders are shipped within 48 hours. Some products may take longer due to production timelines, which are clearly indicated. For large orders (more than 10 items), we recommend placing them a few days in advance to account for additional production time.

    Our shipping prices are based solely on your order value, with no hidden fees. Unlike competitors who calculate costs based on product types, individual prices, or item counts—adding unnecessary complexity—Spreadconnect keeps things simple.

     

    A shipping calculator for all EU based accounts can be found here.

     

    Due to strikes in Canada, all order sent to this country are automatically upgrade to Premium Standard, as Standard shipping is currently unavailable. Make sure that this change is reflected in your stores.

     

     

  • What are Spreadconnect's shipping times & prices for EU?

    Shipping price is based solely upon order value (the production cost we charge you), and there are no hidden fees. For comparison’s sake, our competitors base their costs on which product types are ordered, individual product prices, and item count.

     

    A shipping calculator for all US based accounts can be found here.

     

     

  • Which countries does Spreadconnect not ship to?

    For various reasons, there are some countries that Spreadconnect cannot ship to. Below is a complete list of all the countries that Spreadconnect cannot process orders for. 

     

    From Spreadconnect European facilities: 

    • Argentina
    • Australia
    • Cuba
    • Djibouti
    • Guadeloupe
    • Iran
    • Iraq
    • Kyrgyzstan
    • Kosovo
    • Lebanon
    • Liberia
    • Libya
    • Marshall Islands
    • Micronesia
    • North Korea
    • Northern Maria Island
    • Norway
    • Reunion
    • Samoa
    • Somalia
    • South Africa
    • South Sudan
    • State of Palestine
    • Sudan
    • Switzerland 
    • Syria
    • The United States of America
    • Ukraine
    • Yemen

    From Spreadconnect U.S. facilities: 

    • Afghanistan
    • Argentina
    • Belize
    • Cuba
    • Djibouti
    • El Salvador
    • Guernsey
    • Guatemala
    • Iran
    • Iraq
    • Jersey
    • Jordan
    • Kyrgyzstan
    • Kosovo
    • Lebanon
    • Liberia
    • Libya
    • Marshall Islands
    • Micronesia
    • North Korea
    • North Macedonia
    • Northern Maria Island
    • Russia
    • Samoa
    • Somalia
    • South Africa
    • South Sudan
    • State of Palestine
    • Sudan
    • Syria
    • Ukraine
    • Uruguay
    • Virgin Islands
    • Yemen
  • How are items packed/sent to customers?

    Spreadconnect utilizes white label packaging and package inserts, meaning that both are completely devoid of any branding or identifying marks. The customers are yours, the products are yours, the brand is yours. Spreadconnect's branding will not appear on anything we ship to customers. The package below is an example of how an order would be delivered to your customer. 

    0Q9A0945 1.jpg

    Adding merchant branding to packaging and package inserts is in consideration for the future, but at this time, everything is white label. We’ll keep you updated!

     

     

  • Can you ship to a Packstation (Germany only)?

    Yes, it is possible for orders to be sent to a so-called Packstation (this option is only available in Germany). 

    For this to work, you need to have you customers provide the following information in the checkout:

    • First Name and Last Name
    • Postal User ID ("Postnummer")
    • Number of the Packstation, which you or your customer can find out here
    • Country, Zip code and City/Town

    The number of the Packstation can be added to the field "street address" while the "Postnummer" can be added to the field "Appartment no."

  • Where can I find the Spreadconnect LUCID /Citeo /UIN /refashion Number?

    This article is relevant concerns the German LUCID number as well as the French CITEO/UIN and refashion numbers. For all number provided, please be aware that you can only use this number for articles Spreadconnect fulfills. If you sell your own products or from other fulfillers, make sure you use their own codes or you register your company with the Central Agency Packaging.

     

    Germany: 

    The German Packaging Act (VerpackG) is a law in place to reduce the impact of waste on the environment. This law applies to all companies who send packages to Germany. 

    Spreadconnect will cover all packaging fees applied by this new law for products fulfilled by us and sent to Germany.

    For merchants selling items on marketplaces such as Etsy (via Order Desk), Amazon and eBay, simply manually enter the Spreadconnect LUCID number: DE3923154315164.

     

    France: 

    The Unique Identification Number (UIN) for France, provided by Citeo in  compliance with the packaging regulations, is FR330915_01QRKH. The Refashion number is FR330915_11YAML.

    To learn more about refashion, feel free to visit their website: https://refashion.fr/en

     

     

     

  • How can I track my customers' orders?

    Once Spreadconnect ships your customer’s order, a tracking ID/URL is generated and made available in the app. You can easily check the tracking status of any order using the steps below:

    1. Access the All Orders page
    2. Select the order and click on it to see the Order Details page
    3. View the Tracking Information

    image (5).png

    Important Notes:

    • Payment must be successfully processed before an order moves into production.
    • The tracking ID/URL will only be available after the item has been produced and shipped.
    • If there’s no tracking information, verify that the payment has been completed. Once confirmed, the order will proceed to production and shipping.