Spreadconnect integrates seamlessly with Squarespace to handle shipping notifications. Spreadconnect does not communicate directly with your customers. Instead, once an order is shipped, Spreadconnect notifies Squarespace, which automatically sends the shipping confirmation email to your customer. Therefore, customer notifications must be configured in Squarespace to ensure your customers receive updates.
For more details about Squarespace order emails, refer to the Squarespace Customer Notification.
How to edit the shipping confirmation Email
- Log in to your Squarespace account.
- Open the settings of the specific website you are integrated with.
- Click "Customer Notifications" in the submenu.
- Navigate to the "Products & Service" section.
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Select "Order Fulfilled" under fulfillment and edit the template.
Shipping confirmation for manual orders
If you place manual orders in the Spreadconnect App, you can find the shipped orders under the Orders section. On the Order Detail Page, you will see a tracking URL (for all tracked orders) that you can share manually with your customers.
What to keep in mind
- Spreadconnect does not communicate directly with your customers. All notifications are managed by Squarespace.
- Ensuring your orders include customer email addresses will allow Squarespace to handle shipping updates more effectively.
- For tracked orders, the tracking URL ensures your customers can follow their shipment in real time.