In June 2026, we made some internal adjustments to how shipping is handled. As part of this, we now work more closely with local shipping carriers in your customers' regions, in addition to our existing carrier partners. This change is designed to make deliveries faster and more reliable for your end customers.
To make sure both you and, more importantly, your customers get the best possible shipping experience, we recommend collecting the customer's phone number as a mandatory field at your checkout.
What has changed?
- As of June 2026, we've adjusted how shipments are routed, working more closely with local shipping carriers to speed up delivery.
- Local carriers frequently use the recipient's phone number to coordinate delivery — for example, to send delivery notifications, arrange redelivery, or resolve address issues quickly.
- Without a phone number, carriers may not be able to reach your customer if something goes wrong during delivery, which can lead to delays.
Is this a hard requirement?
No, providing a phone number is not currently a mandatory requirement for placing orders. However, we strongly recommend making it a mandatory field in your checkout, so that:
- Your customer is always reachable if the carrier needs to get in touch
- Delivery issues can be resolved faster, without back-and-forth delays
- Your customer stays informed about where their delivery is
What should I do?
Make sure your checkout process on connected platforms collects the customer's phone number, and consider making it a mandatory field.