Spreadconnect believes in full transparency when it comes to shipping. With our Shipping Calculator, you can easily find out how long deliveries will take based on the destination and order value.

We offer straightforward shipping costs and one of the fastest turnaround times in the industry—95% of orders are shipped within 48 hours. Some products may take longer due to production timelines, which are clearly indicated. For large orders (more than 10 items), we recommend placing them a few days in advance to account for additional production time.

Our shipping prices are based solely on your order value, with no hidden fees. Unlike competitors who calculate costs based on product types, individual prices, or item counts—adding unnecessary complexity—Spreadconnect keeps things simple.

For orders containing more than 10 items, we recommend placing your order a few days in advance. This allows us to accommodate the additional production time required for larger volumes and helps ensure timely delivery.

A shipping calculator for all US based accounts can be found here.

In June 2026, we made some internal adjustments to how shipping is handled. As part of this, we now work more closely with local shipping carriers in your customers' regions, in addition to our existing carrier partners. This change is designed to make deliveries faster and more reliable for your end customers.

To make sure both you and, more importantly, your customers get the best possible shipping experience, we recommend collecting the customer's phone number as a mandatory field at your checkout.

What has changed?

• As of June 2026, we've adjusted how shipments are routed, working more closely with local shipping carriers to speed up delivery.
• Local carriers frequently use the recipient's phone number to coordinate delivery — for example, to send delivery notifications, arrange redelivery, or resolve address issues quickly.
• Without a phone number, carriers may not be able to reach your customer if something goes wrong during delivery, which can lead to delays.

Where the phone number really matters

Not every market needs one. Rather than asking you to collect a number everywhere, we've grouped destinations into three tiers.

Tier 1 — Make it mandatory

In these markets the last-mile carrier needs to contact the recipient as a normal part of delivery. We recommend making the phone field mandatory in your checkout so an order can't be placed without it.

Express is the one to watch: it applies to every country, including the ones listed further down as optional. If you offer Express shipping, treat the phone number as mandatory across the board.

Tier 2 — Ask prominently, but don't block

Here the number solves real problems, but a missing one won't stop the delivery. Ask for it clearly and explain why — a short line like "your carrier may need this to deliver your parcel" is enough — but leave the field optional.

Tier 3 — Leave it optional, no nudging

In these markets the last-mile carrier doesn't phone the recipient at all. Asking for a number adds friction to your checkout without improving delivery, so there's no reason to push for it.

What should I do?

Make sure your checkout process on connected platforms collects the customer's phone number, and consider making it a mandatory field.

• See Shopify's options here
• See WooCommerce's options here
• Always include a phone number when placing manual or sample orders through your dashboard.

Most SpreadConnect orders travel with two carriers. First, our shipping partner handles the transport from our production facility to the destination. Once the parcel is in the US network, a local last-mile carrier takes over and delivers it to the recipient's door.

This means the carrier name on your tracking link may change during transit, and the delivering carrier is often a different company from the one shown when the order was dispatched. That is normal and does not indicate a problem with your shipment.

Carriers for US deliveries

All US orders ship with Maersk. Maersk then hands the parcel to one of four last-mile carrier for final delivery.

Things to know

Which last-mile carrier delivers your order. The partner is selected by Maersk based on the delivery address, the region and the parcel. You cannot choose the last-mile carrier, and it is not possible to predict it before the order is dispatched. The tracking link for the individual order will show the delivering carrier once the parcel enters the last-mile network.

Carriers can change. The last-mile partner may vary by region, parcel size, or delivery address. Always treat the tracking information for a specific order as the authoritative source.

For various reasons, there are some countries that Spreadconnect cannot ship to.

Below is a complete list of all the countries that Spreadconnect cannot process orders for. 

From Spreadconnect European facilities: 

• Argentina
• Australia
• Cuba
• Djibouti
• Guadeloupe
• Iran
• Iraq
• Kyrgyzstan
• Kosovo
• Lebanon
• Liberia
• Libya
• Marshall Islands
• Micronesia
• Moldavia
• North Korea
• Northern Maria Island
• Norway
• Reunion
• Russia
• Samoa
• Somalia
• South Africa
• South Sudan
• State of Palestine
• Sudan
• Switzerland 
• Syria
• The United States of America
• Ukraine
• Yemen

From Spreadconnect U.S. facilities: 

• Afghanistan
• Argentina
• Belize
• Cuba
• Djibouti
• El Salvador
• Guernsey
• Guatemala
• Iran
• Iraq
• Jersey
• Jordan
• Kyrgyzstan
• Kosovo
• Lebanon
• Liberia
• Libya
• Marshall Islands
• Micronesia
• Moldavia
• North Korea
• North Macedonia
• Northern Maria Island
• Russia
• Samoa
• Somalia
• South Africa
• South Sudan
• State of Palestine
• Sudan
• Syria
• Ukraine
• Uruguay
• Virgin Islands
• Yemen

Spreadconnect utilizes white label packaging and package inserts, meaning that both are completely devoid of any branding or identifying marks. The customers are yours, the products are yours, the brand is yours. Spreadconnect's branding will not appear on anything we ship to customers. The package below is an example of how an order would be delivered to your customer. 

Adding merchant branding to packaging and package inserts is in consideration for the future, but at this time, everything is white label. We’ll keep you updated!

As of August 2025, DHL requires a valid recipient phone number for all Express shipments. This is necessary to ensure smooth delivery and avoid delays or returns.

Because of this requirement, all order types placed manually or as samples now require a phone number—even if Express shipping is not selected.

What has changed?

• All Express shipments will be sent with DHL.

• A valid phone number is mandatory for all Express orders.

• The phone number field is now required when placing:

• Manual orders and sample orders placed through the Spreadconnect dashboard will now show the phone number field as required regardless of which shipping method is selected.

  

• If an order is placed via one of your connected sales channels (e.g. Shopify, WooCommerce), and Express shipping is selected at checkout, the end customer’s phone number must be included.

What happens if the phone number is missing?

Express orders submitted without a phone number cannot be processed. Please note that the phone number cannot be added later, so the order will remain unfulfilled and will not enter production.

What should I do?

• Make sure your checkout process on connected platforms collects the customer’s phone number when Express shipping is selected.

  • See Shopify's options here.

  • See WooCommerce options here.

• Always include a phone number when placing manual or sample orders.

Yes, it is possible for orders to be sent to a so-called Packstation (this option is only available in Germany). 

For this to work, you need to have you customers provide the following information in the checkout:

• First Name and Last Name
• Postal User ID ("Postnummer")
• Number of the Packstation, which you or your customer can find out here. 
• Country, Zip code and City/Town

The number of the Packstation can be added to the field "street address" while the "Postnummer" can be added to the field "Appartment no.". 

This article is relevant concerns the German LUCID number as well as the French CITEO/UIN and refashion numbers. For all number provided, please be aware that you can only use this number for articles Spreadconnect fulfills. If you sell your own products or from other fulfillers, make sure you use their own codes or you register your company with the Central Agency Packaging.

Germany: 

The German Packaging Act (VerpackG) is a law in place to reduce the impact of waste on the environment. This law applies to all companies who send packages to Germany. 

Spreadconnect will cover all packaging fees applied by this new law for products fulfilled by us and sent to Germany.

For merchants selling items on marketplaces such as Etsy (via Order Desk), Amazon and eBay, simply manually enter the Spreadconnect LUCID number: DE3923154315164.

France: 

The Unique Identification Number (UIN) for France, provided by Citeo in  compliance with the packaging regulations, is FR330915_01QRKH. The Refashion number is FR330915_11YAML.

To learn more about refashion, feel free to visit their website: https://refashion.fr/en

Once Spreadconnect ships your customer’s order, a tracking ID/URL is generated and made available in the app. You can easily check the tracking status of any order using the steps below:

1. Access the All Orders page
2. Select the order and click on it to see the Order Details page

3. View the Tracking Information

Important Notes:

• Payment must be successfully processed before an order moves into production.
• The tracking ID/URL will only be available after the item has been produced and shipped.
• If there’s no tracking information, verify that the payment has been completed. Once confirmed, the order will proceed to production and shipping.