Can orders be changed before shipping?

Once an order has been approved, you still have the opportunity to edit or cancel it—but only before it moves into the In Production status.

Actions You Can Take Before an Order Is In Production

1. Cancel the Order:

   • Navigate to the All Orders Page in the left-hand menu of your Dashboard Overview.
   • Locate the order and select the option to cancel it.

2. Change the Shipping Address:

   • Before the order transitions to In Production, you can update the shipping address directly on the order.

3. Adjust Product Size or Color:

   • Go to the All Orders Page and select:
     • Edit Order Items
     • Then, choose change size or color to modify the product's details.

Important Note:

Once an order moves into the In Production status:

• No further changes or cancellations can be made.
• Spreadconnect does not issue refunds for orders that require changes or cancellations after this stage.