Spreadconnect merchants have the option to place up to 5 sample orders per calendar month through the Spreadconnect app. Here’s a guide to help you understand the process, rules, and limitations of sample ordering.

Accessing Sample Orders

1. In the Spreadconnect App

   • Navigate to the Order Products button on the left-hand side of your Dashboard Overview, located underneath Order Manually.

2. For Shopify Merchants

   • If you’re using Spreadconnect within Shopify, you’ll only see the option to Order Samples.

Monthly Limit and Reset

• Sample Order Limit: You can place up to 5 sample orders per calendar month.
• Limit Reset: The limit resets on the 1st of every month.
• Important Note: The limit applies to the number of orders, not the number of products within each order.
• Cancelled orders will not count toward your limit. Only orders which are produced and shipped will count.
• Example:
  

  1. Order:	40 items
  2. Order:	1 item
  3. Order:	4 items
  4. Order:	100 item
  5. Order:	1 item

Additional Orders Beyond the Limit

After reaching the monthly limit, you can continue ordering samples; however:

• • Discounts will no longer apply.
  • The order will be treated like a regular manual order at regular prices.

There are multiple options to check the status of your orders in Spreadconnect. Whether you want a complete overview or prefer to focus on specific integrations, Spreadconnect provides several insights about your orders.

Overview of All Orders

Navigate to the Overview of All Orders in your Spreadconnect account or app. This section provides a complete list of all your orders, along with their individual statuses.

Integration-Specific Orders

To view orders by integration, select the desired integration in your Overview. Click on Orders to see only the orders coming through the selected point of sale. 

Detailed Order Statuses

For a deeper understanding of what each order status means, visit the following article: What are the different order statuses, and what do they mean?

Order Details 

When a customer completes an order, merchants will have access to following details of each order:

• Spreadconnect Order ID
• Order History
• Product and Shipping Costs Breakdown
• Edit and Cancel Order
• Order Related Customer Service Contact

Spreadconnect's customer service team is working Monday through Friday with phone hours:

• US team: Monday - Friday 9 am - 6 pm (EST) under +1-724-832-6290
• EU team: Monday - Friday 9 am - 6 pm (CET) under +800-10 200 300

Spreadconnect’s production facilities are usually open Monday through Friday, from 6:30 am to 11:30 pm (local time). Shipments are picked up daily by the carrier (times vary). During peak seasons we extend our production working hours as required. 

All Spreadconnect’s North American sites and offices are closed on the following dates:

• January 20, 2025
• February 17, 2025
• April 17, 2025
• May 26, 2025
• June 19, 2025
• July 4, 2025
• September 1, 2025
• October 13, 2025
• November 11, 2025
• November 27, 2025
• December 25, 2025

Our European facilities work on different schedules since all 3 productions are in different countries and have different holidays.

Once an order has been approved, you still have the opportunity to edit or cancel it—but only before it moves into the In Production status.

Actions You Can Take Before an Order Is In Production

1. Cancel the Order:

   • Navigate to the All Orders Page in the left-hand menu of your Dashboard Overview.
   • Locate the order and select the option to cancel it.

2. Change the Shipping Address:

   • Before the order transitions to In Production, you can update the shipping address directly on the order.

3. Adjust Product Size or Color:

   • Go to the All Orders Page and select:
     • Edit Order Items
     • Then, choose change size or color to modify the product's details.

Important Note:

Once an order moves into the In Production status:

• No further changes or cancellations can be made.
• Spreadconnect does not issue refunds for orders that require changes or cancellations after this stage.

Where your orders will be produced depends on your selection during the registration process. Spreadconnect has 3 production facilities in Europe and one production facility in the USA.

Orders produced in Europe:

Your products will either be printed in our headquarter office in Leipzig, Germany or one of our bigger production facilities in Krupka, Czech Republic or Legnica, Poland.  

Orders produced in the USA:

Your products will be printed at the Las Vegas, Nevada facility.

Spreadconnect created different payment and fulfillment states for you to understand exactly what is happening with your orders. Also, if there is an issue, this will be clearly highlighted to you. 

Please see the explanations of the order states below: 

Please contact our customer service if your very first order shows the status "waiting for production" for more than 48 hours. (unless the product is indicated with a longer turnaround time)

• support@spreadconnect.app (USA)
• service-eu@spreadconnect.app (EU)

When an order contains an item that is out of stock, it will be marked with the status Needs Action. Clicking on the flagged order in the Order Detail Page will show more information about the required action.

Out-Of-Stock Handling

• If a restock date is available, it will be displayed in your inventory and on the Product Detail Page of the item. As soon as the item is restocked, it will automatically go into production.
• Alternatively, you or your customer can change the item's color or size.
• If you replace the item with a similar product, it’s recommended to contact your customer to discuss suitable replacements.
• If waiting or replacing the item isn’t an option, you can cancel the order directly.

• Check Stock Levels: View the availability of items in your inventory under All Your Products or in the Product Variants section on the Product Detail Page.